|IT IS THE POLICY of the Redwood City Seed Company since 1972, that all business with this firm is strictly confidential, and that means in part, that your name and address will never be shared with anyone else, and not sold.
Because of our strict confidentiality policy, posting any complaints on Garden Watch Dog by any customer cannot be responded to here, because this is a public forum, and we keep all of your business with us confidential.
Customers can always call the co-owner, Craig Dremann, with any questions or complaints, and we welcome your calls at (650) 325-7333 9 AM – 5 PM M-Sat., except Holidays, Pacific Coast Time, and I am always willing to fix any issues that arise.
We have been in business for nearly 50 years now, by giving our customer generous packets of heirloom vegetable seeds, usually 100 seeds for the low, low price of only $1-2 each, plus, taking care of each customer, as we would our own family members.
For our sweetgrass plant customers for example, we guarantee the plants for their first year, which may be unusual for any nursery to do, but you only need to call if any fail to thrive, and we will replace them free, at no charge.
POTTSBORO, TX (Zone 7b)
January 26, 2013
|I posted a negative comment about this company in error and cannot find it. I have had nothing but good experieces with them and their educational information is superb.
Sabinsville, PA (Zone 5b)
May 14, 2011
|Two days ago I received a sweetgrass plant I had ordered from Redwood City Seed Co. and I am very pleased with it. It is NOT some puny little thing that looks as though it was picked up off the floor and sent to someone after the big mailing rush is over. I have received plants from different mail order nurseries that looked like that. Not so with this plant. Its a whopper and it was in quite good shape after coming all the way across the country. I immediately potted it up and today it is beautiful and I have no doubt it will thrive. I will be very happy to deal with this company again.
April 22, 2011
|I ordered three plants, and after about a month, one of them was not thriving. I received a postcard asking if any plants were not growing healthily, so I called them to ask if I could have a replacement.
Not only did they send a replacement, they replaced the entire order of plants. I told the owner this was not necessary, but he insisted on replacing all three plants.
Great, great folks!
One year the post office left my package in town over a 3 day Memorial Day weekend, but the plants did all thrive. When I told him about their condition, he was quick to offer replacement plants if any died. After that, I noticed that Craig works out his deliveries so we get the plants mailed at the start of the week and they usually arrive mid-week. The plants should have originally been delivered Friday or Saturday, it had been mailed to come BEFORE the weekend, but Craig was willing to make up for the USPS mistake.
They are easy to talk to and will answer any questions you have.
This is going on my second year buying from them and I’m very pleased.
They grow true to the variety, very good germination rate. Also very good selection of Peppers (Hot and Sweet), Herbs and other Vegetables. Some which are rare and hard to find else where.
Also very customer friendly too.
I highly recommend this Company for gardeners who start from seeds.
Thank You Very Much Craig Dremann!!
I believe the negative posting regarding the credit card policy should be removed. A minimum order requirement is not unusual for small businesses and isn’t against any rules. A surcharge for using a credit card is against the rules, but that’s not what he’s doing. It costs the merchant money to accept your credit card, and given the small profit margin in this kind of business, it is not at all unreasonable for the merchant to require a minimum order, else all his profit is eaten up by the credit card charges he has to pay.
The policy is VERY clearly stated in the catalog and on the website. Given the specialized nature of this man’s business, I feel it is unfair to allow one disgruntled customer who didn’t even have a valid complaint (I can’t speak to the other negative rating, except to say that nobody’s perfect) to have such a heavy impact on the rating for this business.
The complaint regarding the credit card policy is unwarranted and unfair and should be removed. Send the man a check if you’re not buying that much stuff from him.
Company representative comment on August 22, 2006:
On Aug 22, 2006 7:09 PM, Redwood City Seed added:
Checking our mailing list, I have not received any orders from Ferndale, Michigan so far, so please call (650) 325-7333 between 10 AM and 4 PM Pacific Time, and I’ll be pleased to help you about your order.
When you call that number, you will either get a person or an answering machine when the office is closed, and if you leave a message and please slowly give your phone number twice and a good time to reach you, I will be glad to call you back.
Redwood City Seed has 13 reviews (2 negative, 11 positive) at the Garden Watchdog.